Return Policy


Damaged Items

If your product/s are damaged, printed incorrectly or in bad quality, follow the steps below to receive a refund:

  1. Email us at with attached pictures of your damaged items to be reviewed.
  2. After your claim is reviewed, if approved, you will receive a full refund :)

Buta Clothing is a printing shop and everything we made is custom and unique to every customer. If there are no problems with your custom designed order, we can’t return, refund or exchange. If we made an error while printing/embroidery your order or there is a defect, we will re-print/re-embroidery your item in 48 hours after purchase.

Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Nonreturnable items:

  • Sale items
  • Gift cards
  • Custom Designed Products (T shirts, hoodies, toptanks, hats, beanies, stickers, dog tags)

To complete your return, we require a receipt or proof of purchase.


Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds

  1. If you haven’t received a refund yet, first check your bank account again.
  2. Then contact your credit card company, it may take some time before your refund is officially posted.
  3. Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at


Sale items 

Only regular priced items may be refunded, unfortunately sale items cannot be refunded.


We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at and send your item to: 5437 Harold Way APT 401 Los Angeles CA 90027.



To return your product, you should mail your product to: 5437 Harold Way APT 401 Los Angeles CA 90027.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.